
Christiane Truelove at MedAdNews picked up on my coverage of J&J’s Red Cross mess in her Pharma Blogs recap and made a few good points.
Truelove writes, “But I can’t find a press release on J&J’s Website about the matter, never mind the original complaint or the amended complaint that would have been a nice tool for reporters.” This is
EXACTLY what I’ve been talking about. Typically, when companies engage in litigation like this, they actually try to tell their side of the story and set up a section in the press room of their homepage with all the relevant documents. It’s a simple step that adds credibility to their argument (J&J doesn’t seem terribly concerned about credibility in this Red Cross mess). J&J’s argument at the time was “oh gosh, we were on vacation.” The vacation is over, so the only possible explanation I can find is that J&J is just out to lunch.
Not surprisingly, J&J’s official unofficial official response to the Red Cross press release was issued on its unofficial official unofficial blog – JNJBTW. Marc Monseau at JNJBTW is irritated that journalists aren’t picking up on J&J’s arguments, although it’s not exactly clear from his note how journalists are supposed to understand the company’s position when it isn’t actually doing anything. If Monseau wants journalists to pick up J&J’s arguments, maybe J&J could start by making them first. It’s a tall order, I realize, but would go a long way to helping the company. [Incidentally, JNJBTW devoted
considerable space last week to whining about what it perceives to be unfair media coverage of the company. Perhaps this might signal.]
Monseau writes on the blog: “I’m all for providing details and information whenever possible, but news organizations should also have a responsibility to get their facts in order - particularly in legal matters where both sides have a story to tell and where there many facets to consider before drawing a conclusion.” To J&J, I say: Stop trying to play victim. You sued the Red Cross – it’s your responsibility to tell your story (which you haven’t done). We’ve all been trying to work with J&J and can’t even get a return e -mail. The Red Cross is doing all the talking and doing a brilliant job of laying out their arguments (kudos to the Red Cross PR Team for, well, doing their jobs). When a company attacks a celebrated non-profit institution, I would argue that the company has a moral and ethical responsibility to explain its actions. That hasn’t happened.
Monseau blames journalists for the biased media coverage, claiming they incorrectly picked up the dismissing of one of eight claims from the Red Cross press release. I would point out that the one-of-eight claims that the judge dismissed strikes at the very heart of its case (the elusive agreement that the Red Cross, who began using the symbol first, supposedly gave all commercial rights to J&J). Monseau is correct, in terms of mathematical quantity, seven-of-eight claims remain intact (although not the most important one). It’s like having a patient in a persistent vegetative state – the rest of the body is intact, but if the brain is gone, there's not much hope left.
J&J’s tonic for this situation is to tell the media to slow down – Slow Cooking they call it. Several years ago when I first met a prominent reporter at the Wall Street Journal, he was all hot-under-the-collar about J&J’s unresponsiveness. On the day we lunched at the Princeton/Columbia Club in New York, he joked that Pfizer would never leave him alone and J&J would never give him the time of day. The joke was that women conceive and birth children faster than J&J can get back to you with a request for a media interview. At the time, I thought he was blowing smoke. I’ve got a different perspective now. It looks like J&J adopted the Slow Cooking model a long time ago.
One has to wonder, if the Tylenol disaster struck today, would J&J employ the Slow Cooking communications strategy? We would probably be looking at a much different response from the company. But more on that later this week.